Cancellation Policy

Right of cancellation


You have a right to cancel this contract within 14 days without providing a reason.

The cancellation period extends 14 days from the day on which you or a designated third party who is not the carrier takes possession of the goods.

To exercise your right of cancellation, you must inform us:

SnS Commerce GmbH

Managing Directors: Lukas Schuetz, Michael Serafin

Windmuehlgasse 9/14

1010 Wien



Tel.: +43 (0) 1512 / 18 62



by means of a clear declaration (e.g. a letter by mail or email) of your decision to cancel this contract. For this you can use the included sample cancellation form, although this is not mandatory.

To comply with the cancellation period, it is sufficient that you send your declaration of your exercise of the right of cancellation before the expiry of the cancellation period.

Effects of cancellation

If you cancel this contract, we must reimburse to you all payments which we have received from you, including delivery costs (with the exception of additional costs which arise from you selecting another method of delivery than the lowest-cost standard delivery we offer), immediately and at the latest within 14 days from the day on which we receive your declaration of your cancellation of this contract. For this reimbursement we use the same method of payment that you used for the original transaction, unless you expressly agree otherwise; in no case will you be assessed any fees for this reimbursement.

We may refuse to provide reimbursement until we have received the goods or until you provide proof that the goods have been sent back, whichever occurs first.

In any case, you must send the goods back to us within 14 days, starting from the day on which you notify us of your cancellation of this contract. The deadline is considered to be met if you send back the goods before the expiry of the 14-day period.

You shall bear the direct costs of returning the goods.

You are responsible for any loss in the value of goods only if this loss in value, upon inspection of the condition, characteristics, and functionality of the goods, can be attributed to unnecessary handling.

-End of cancellation policy-


Sample cancellation form

(If you wish to cancel the contract, please complete this form and send it back to us.)


- To:

SnS Commerce GmbH

Managing directors: Lukas Schütz, Michael Serafin

Wollzeile 12/1/32

1010 Wien





- I/we hereby cancel (*) the contract initiated by me/us (*) for the purchase of the following goods (*)/ for provision of the following service (*)

- Ordered on (*)/received on (*)


- Name of the purchaser


- Address of the purchaser


- Signature of the purchaser (only when submitting on paper)


- Date